Privacy policy

Santa Post Australia is operated by Branwell Pty Ltd (ABN 38 642 130 676). We handle personal information in line with the Australian Privacy Principles.

What we collect

Your name, email address and IP address; the recipient’s first name, optional Christmas wish and mobile number; the messages scheduled; and any texts sent to Santa’s number along with Santa’s replies. Payments are processed by Westpac PayWay or PayPal. We receive a payment reference, never your full card number.

Why we collect it

To prepare and send the messages you order, run Text Santa conversations, send your receipt, prevent fraud and misuse, and keep children safe. We don’t sell personal information or use it for advertising, and we never send marketing to the recipient’s mobile.

Who we share it with

Only the service providers that help us deliver the service: ClickSend (SMS delivery), Westpac PayWay and PayPal (payments) and SparkPost (email). Some of these providers may store information outside Australia. If a Text Santa conversation suggests a child may be at risk, we may share relevant details with authorities where the law requires or permits it.

How long we keep it

Order and payment records are kept for as long as tax and accounting laws require. We keep message content and chat logs only as long as we need them to provide the service and handle enquiries.

Access, correction and complaints

To see or correct the information we hold, or to make a privacy complaint, email [email protected]. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner.