Terms and refunds

These terms apply to orders placed with Santa Post Australia, operated by Branwell Pty Ltd (ABN 38 642 130 676).

Who can order

You must be 18 or over, and the parent or legal guardian of the recipient, or have their permission. You must control the receiving mobile or have the account holder’s consent for it to receive our messages.

Delivery

We send each message at the time you choose, between 7 am and 8 pm in the recipient’s time zone. Delivery depends on the mobile networks, which are outside our control; most messages arrive within a minute. Messages go to Australian mobile numbers only.

Text Santa

Santa answers replies to his number up to the limit in your package. Replies are chosen from messages we have written; Santa does not hold free-form conversations. We may pause a conversation for review at any time. Replies cost the sender their normal SMS rate.

Cancellations and refunds

You can cancel any message that hasn’t been sent yet from your order page. Email us with your order number before the first message is sent for a full refund, or before later messages are sent for a refund of the unsent part. If a message fails to deliver because of a fault on our side, we will resend it or refund it.

Nothing in these terms limits your rights under the Australian Consumer Law.

Acceptable use

Don’t use Santa Post to contact anyone without permission, or include offensive content or personal details in the name or wish fields. We may cancel and refund an order that breaks these rules.

Contact

Email [email protected].